tk9996 Privacy Policy
— How We Handle Your Personal Data
At tk9996, your privacy is a fundamental priority. This Privacy Policy explains in clear, formal terms exactly what personal information we collect from players across Bangladesh, how we use it, who we may share it with, and the controls you have over your own data. We are committed to handling your information with transparency, care, and the highest standard of security.
SSL Encryption
All data transmitted between your device and the tk9996 Platform is protected using industry-standard SSL (Secure Sockets Layer) encryption. This ensures that your personal details, payment information, and login credentials remain private and cannot be intercepted in transit.
Purpose Limitation
tk9996 collects only the data that is strictly necessary for operating the Platform, processing transactions, verifying identity, and complying with legal obligations. We do not collect personal data speculatively or for purposes beyond those disclosed in this Policy.
No Unauthorised Sharing
tk9996 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with trusted service providers essential to Platform operations, and only under strict contractual obligations that require them to protect your information.
Secure Data Storage
Personal data held by tk9996 is stored on secure servers with restricted access. We apply technical and organisational measures including access controls, encryption at rest, and regular security audits to minimise the risk of unauthorised access, loss, or alteration of your data.
Your Control
You have meaningful rights over the personal data tk9996 holds about you, including the right to access, correct, and in certain circumstances delete your information. You may exercise these rights at any time by contacting our support team at [email protected].
Retention Limits
tk9996 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and anti-money-laundering retention requirements. Data no longer required is securely deleted or anonymised.
Introduction & Scope
This section sets out the foundational scope of this Privacy Policy — who it applies to, what Platform it covers, and the principles that guide how tk9996 approaches data protection.
About This Policy
This Privacy Policy applies to all personal data collected by tk9996 in connection with the operation of the Platform at https://tk9996.app ("Platform"), including through account registration, deposits, withdrawals, gameplay activity, bonus participation, customer support interactions, and any other feature or service made available through the Platform to users in Bangladesh and elsewhere.
This Policy applies to all current and former Users of the Platform, including registered Account holders, visitors who browse the Platform without registering, and individuals who interact with tk9996 through support email communications.
Our Data Protection Principles
tk9996 processes personal data in accordance with the following principles, which guide every data-related decision we make:
- Lawfulness, fairness, and transparency: We process personal data only on a lawful basis and are transparent about how and why we use it.
- Purpose limitation: Personal data is collected for specified, explicit, and legitimate purposes and is not further processed in a manner incompatible with those purposes.
- Data minimisation: We collect only the data that is adequate, relevant, and limited to what is necessary for the stated purpose.
- Accuracy: We take reasonable steps to ensure that personal data we hold is accurate and, where necessary, kept up to date.
- Storage limitation: Personal data is retained only for as long as is necessary, having regard to legal and operational retention requirements.
- Integrity and confidentiality: We process personal data in a manner that ensures appropriate security, including protection against unauthorised or unlawful processing and accidental loss, destruction, or damage.
Age Restriction
The Platform is strictly for adults aged 18 and above. tk9996 does not knowingly collect personal data from persons under the age of 18. If we become aware that personal data has been submitted by a minor, we will take immediate steps to delete that data and close the associated Account. If you believe a minor has provided data to tk9996, please notify us immediately at [email protected].
Changes to This Policy
tk9996 reserves the right to update this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where required, notify affected Users via email. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically.
Data We Collect
tk9996 collects personal data in several ways and across different touchpoints. This section details each category of data we collect and the circumstances under which it is gathered.
Categories of Personal Data
Data You Provide Directly
When you register an Account, complete KYC verification, make deposits or withdrawals, participate in promotions, or contact our support team, you provide us with personal data including:
- Identity data: Full legal name, date of birth, gender, and copies of identity documents (Bangladesh National Identity Card, passport, or birth certificate).
- Contact data: Email address, mobile telephone number, and residential address (including city, district, and postcode within Bangladesh).
- Financial data: bKash account number, Nagad account number, Rocket account number, Upay details, or bank account details (bank name, account number, branch) used for deposits and withdrawals. tk9996 does not store full card numbers or CVV codes where card payments are processed via third-party payment processors.
- Account credentials: Username and encrypted password. Passwords are stored using one-way cryptographic hashing; tk9996 staff cannot view your password in plain text.
- Support communications: The content of emails, chat messages, or other communications you send to our support team, including any attachments or documentation you provide.
Data Collected Automatically
When you access the Platform, certain technical and behavioural data is collected automatically by our systems:
- Device and technical data: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and device identifiers.
- Usage data: Pages visited, games played, session duration, betting history, deposit and withdrawal timestamps, bonus claims, and navigation paths through the Platform.
- Geolocation data: General location information derived from your IP address (country and city level). We do not collect precise GPS coordinates.
- Cookies and similar technologies: As described in the Cookies section of this Policy, we use cookies, local storage, and similar tracking technologies to maintain session state, remember preferences, and analyse Platform usage.
Data from Third Parties
In limited circumstances, tk9996 may receive personal data about you from trusted third parties, including:
- Payment processors such as bKash, Nagad, Rocket, and Upay, who provide transaction confirmation data necessary to credit your Account.
- KYC and identity verification service providers who assist in validating the authenticity of identity documents submitted during account verification.
- Fraud prevention and anti-money-laundering screening services that cross-reference your details against watchlists and sanctions databases.
- Game Providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi, who may share game session data, RTP records, and bet history with tk9996 for audit and dispute resolution purposes.
Data Collection Summary
| Data Category | Examples | Collection Method | Mandatory? |
|---|---|---|---|
| Identity | Full name, date of birth, NID/passport | Registration & KYC forms | Yes — for KYC |
| Contact | Email, phone, address | Registration form | Yes |
| Financial | bKash/Nagad number, bank details | Deposit/withdrawal forms | Yes — for transactions |
| Technical | IP address, device type, browser | Automatic — on Platform access | Automatic |
| Usage & Gameplay | Games played, bets placed, session times | Automatic — Platform logs | Automatic |
| Communications | Support emails, chat transcripts | Direct contact with support team | Optional |
| Cookie & Tracking | Session tokens, preferences, analytics IDs | Cookies and local storage | Partly optional |
How We Use Your Data
tk9996 uses personal data only for legitimate, clearly defined purposes. The following sets out each purpose for which your data is processed and the legal basis on which that processing rests.
Processing Purposes & Legal Bases
Account Management and Platform Access
We process your identity and contact data to create and manage your Account, authenticate your login sessions, and enable you to access all features of the tk9996 Platform. This processing is necessary for the performance of the contract between you and tk9996 (i.e., the Terms and Conditions you accept upon registration).
Payment Processing and Transaction Records
We process your financial data and transaction history to facilitate deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and to process withdrawal requests. Accurate transaction records are also maintained for accounting, audit, and anti-money-laundering compliance purposes. This processing is necessary both for contractual performance and for compliance with applicable legal obligations.
Identity Verification (KYC)
We process identity documents and related personal data to verify that Account holders meet the minimum age requirement of 18 years, to prevent fraud, and to comply with know-your-customer (KYC) obligations. This processing is necessary for compliance with legal obligations and for our legitimate interest in maintaining a safe and compliant Platform.
Customer Support
We process the content of support communications — including your name, account details, and the subject matter of your enquiry — in order to respond to your questions, resolve disputes, and improve the quality of our support service. This processing is based on contractual necessity and our legitimate interest in providing effective customer service.
Bonuses, Promotions, and Responsible Gaming
We use gameplay data, deposit history, and session information to administer bonus offers, verify wagering requirement completion, and monitor for bonus abuse. We also use this data to identify patterns consistent with problem gambling and to proactively offer responsible gaming tools such as deposit limits and self-exclusion. This processing is based on contractual performance and our overriding legitimate interest in player welfare.
Security, Fraud Prevention, and Platform Integrity
Technical data including IP addresses, device identifiers, and usage patterns is processed to detect and prevent fraudulent activity, multi-accounting, money laundering, match-fixing, and other prohibited conduct. This processing is based on our legitimate interest in protecting the Platform, its users, and the integrity of our services, as well as our legal obligations under applicable anti-money-laundering frameworks.
Platform Analytics and Improvement
Aggregated and anonymised usage data is analysed to understand how Players interact with the Platform, identify popular games and features, and guide product development decisions. Where this analysis involves personal data in non-anonymised form, it is conducted on the basis of our legitimate interest in improving the Platform experience for Bangladeshi players.
Legal and Regulatory Compliance
tk9996 may be required by law or by a competent authority to process and disclose personal data in connection with legal proceedings, regulatory investigations, or enforcement actions. Such processing is conducted strictly to the extent required by applicable legal obligations.
Data Sharing & Third Parties
tk9996 does not sell or rent your personal data. This section explains the limited circumstances in which your data may be shared with third parties and the safeguards that apply.
Third-Party Data Sharing
Payment Processors
To process deposits and withdrawals, tk9996 shares the minimum necessary financial data with payment service providers including bKash, Nagad, Rocket, and Upay. These providers operate under their own privacy policies and are responsible for the data they collect and process in connection with payment transactions. tk9996 recommends that you review the privacy policies of these providers independently.
Game Providers
When you play a game hosted by a third-party Game Provider such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, or Ezugi, certain data — including your Account identifier, game session data, bet amounts, and RTP outcomes — is shared with the relevant provider for the purposes of game delivery, fairness auditing, and dispute resolution. Game Providers are contractually prohibited from using this data for any purpose other than delivering and auditing their games.
Identity Verification Providers
During the KYC process, copies of your identity documents and related personal information may be shared with a specialist KYC verification service provider to authenticate your identity. These providers are bound by strict confidentiality obligations and may not use your data for any purpose other than identity verification on behalf of tk9996.
Fraud and Compliance Screening
tk9996 uses third-party anti-fraud and anti-money-laundering screening services to cross-reference User data against sanctions lists, watchlists, and databases of known fraudulent activity. The sharing of data for these purposes is necessary to comply with our legal obligations and to protect the Platform and its users.
Legal Authorities
tk9996 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or legal process. We will, where permitted by law, notify affected Users of such disclosures in advance.
Business Transfers
In the event that tk9996 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, personal data held by tk9996 may be transferred to the acquiring entity as part of that transaction, subject to the same or equivalent privacy protections as described in this Policy. Affected Users will be notified of any such transfer prior to their data being subject to a different privacy policy.
No Sale of Personal Data
tk9996 does not sell, rent, licence, or otherwise make available your personal data to third parties for advertising, marketing profiling, or commercial data-brokering purposes. Any data sharing is limited strictly to the categories of recipient and purposes described in this Policy.
Cookies & Tracking
tk9996 uses cookies and similar technologies to operate the Platform effectively, remember your preferences, and understand how Users interact with our services.
Cookie Policy
What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, store preferences, maintain session state, and collect usage analytics. tk9996 uses both first-party cookies (set directly by the Platform) and third-party cookies (set by our Game Providers and analytics services).
Types of Cookies We Use
| Cookie Type | Purpose | Duration | Mandatory? |
|---|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens | Session / up to 24 hours | Yes — Platform cannot function without these |
| Functional | Language preferences, remembered game settings, UI preferences | Up to 12 months | Optional — but improves experience |
| Analytics | Page views, session duration, navigation paths, game usage metrics | Up to 24 months | Optional |
| Third-Party (Game Providers) | Game session state, game preferences set by Game Provider iframes | Varies by provider | Required to play provider games |
Managing Cookies
You may control cookie settings through your browser's privacy or settings menu. Most modern browsers allow you to block or delete cookies, restrict them by site, or alert you when a cookie is being set. Please note that blocking strictly necessary cookies may impair your ability to log in to the Platform or use certain features. For instructions on managing cookies in your specific browser, consult your browser's help documentation.
Local Storage and Similar Technologies
In addition to cookies, the Platform may use browser local storage and session storage to temporarily hold game state and Platform configuration data on your device. This data does not leave your device and is not transmitted to tk9996 servers in isolation. It may be cleared at any time by clearing your browser's site data for tk9996.app.
Data Security
tk9996 employs a layered approach to data security, combining technical controls, organisational policies, and staff training to protect your personal information.
How We Protect Your Data
tk9996 implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include but are not limited to:
- Transport Layer Security (TLS/SSL): All data transmitted between your browser or app and the tk9996 Platform is encrypted using TLS encryption, ensuring that data in transit cannot be read by third parties.
- Password hashing: User passwords are stored as one-way cryptographic hashes using a strong hashing algorithm. Plain-text passwords are never stored by tk9996.
- Access controls: Access to personal data stored in tk9996 systems is restricted on a strict need-to-know basis. Employees and contractors are granted only the minimum level of data access required to perform their role.
- Encryption at rest: Sensitive data fields including identity document data and financial information are encrypted when stored in our databases.
- Regular security assessments: tk9996 conducts periodic security reviews and vulnerability assessments of the Platform infrastructure to identify and address potential security weaknesses.
- Incident response: tk9996 maintains a data breach incident response procedure. In the event of a confirmed breach that poses a risk to Users' rights, affected Users and relevant authorities will be notified as required by applicable law.
Your Responsibilities
While tk9996 takes all reasonable measures to protect your data, the security of your Account also depends on the steps you take to protect your own credentials. You are responsible for keeping your password confidential, not sharing login details with others, logging out of the Platform when using shared devices, and notifying us promptly at [email protected] if you believe your Account has been compromised. tk9996 cannot be held responsible for security breaches that result from your failure to protect your own login credentials.
Data Breach Notification
In the event of a personal data breach that is likely to result in a high risk to the rights and freedoms of affected Users, tk9996 will notify those Users without undue delay. Notifications will be sent to the email address registered to the affected Account and will contain a description of the nature of the breach, the categories and approximate number of records affected, and the steps we are taking to address the breach and mitigate its impact.
Your Data Rights
tk9996 respects your right to control your personal information. The following rights are available to all registered Users of the Platform.
Rights Available to tk9996 Users
Subject to applicable law and certain exceptions set out below, you have the following rights in relation to your personal data held by tk9996:
- Right of Access: You have the right to request a copy of the personal data tk9996 holds about you, along with information about how that data is used. Access requests will be fulfilled within a reasonable period following identity verification.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain Account details directly within your Account profile.
- Right to Erasure ("Right to be Forgotten"): In certain circumstances, you may request that tk9996 delete your personal data. This right is subject to exceptions where retention is required by law (for example, transaction records required for anti-money-laundering compliance) or where deletion would conflict with an ongoing investigation.
- Right to Restriction of Processing: You may request that tk9996 restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested or while a complaint is under investigation.
- Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or a contract, you may request that tk9996 provide your personal data to you in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to processing carried out on the basis of tk9996's legitimate interests, including profiling conducted for fraud detection purposes, subject to the overriding legitimate grounds that may apply.
- Right to Withdraw Consent: Where processing is carried out on the basis of your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
Exceptions and Limitations
Certain data rights may be limited in circumstances where data is required to be retained for legal compliance purposes. In particular, transaction records, KYC documentation, and anti-money-laundering records are subject to mandatory retention periods under applicable law and cannot be deleted upon request during those periods. tk9996 will always inform you of the specific reason if a data rights request cannot be fulfilled in full.
How to Exercise Your Rights
To exercise any of the rights described above, please contact the tk9996 support team by email at [email protected]. Your request should include your full name, the email address registered to your Account, and a clear description of the right you wish to exercise. We may ask you to verify your identity before processing the request. tk9996 will respond to all data rights requests within 30 calendar days of receipt.
Data Retention Periods
tk9996 retains personal data for the periods set out below, after which data is securely deleted or anonymised unless a longer retention period is required by applicable law:
- Account and identity data: For the duration of the Account's active status, plus a minimum of 5 years following Account closure, in compliance with anti-money-laundering regulations.
- Transaction records: Minimum 5 years from the date of each transaction.
- Support communications: 3 years from the date of the last communication.
- Analytics and usage data: Up to 24 months in identifiable form; thereafter retained only in anonymised or aggregated form with no defined limit.
- Cookie and session data: As described in the Cookies section above.
Contact & Policy Updates
Getting in Touch About Privacy
If you have any questions, concerns, or complaints about this Privacy Policy or about the way tk9996 handles your personal data, please contact our support team at [email protected]. Our English-language support team is available 24 hours a day, 7 days a week, and will acknowledge privacy-related enquiries within 2 business days and provide a substantive response within 30 calendar days. All response times are measured in Bangladesh Standard Time (BST, UTC+6).
Complaints
If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to an appropriate supervisory or regulatory authority in your jurisdiction. We encourage you to contact tk9996 directly in the first instance to allow us the opportunity to address your concern before escalation, as many issues can be resolved more quickly through direct communication.
Policy Version History
| Version | Effective Date | Summary of Changes |
|---|---|---|
| 1.0 | January 2026 | Initial publication of tk9996 Privacy Policy covering all data collection, processing, sharing, cookie, security, and user rights provisions. |
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